Privacy Policy_Old Version

Cole Haan Grand

Privacy Policy

This Privacy Policy informs you how we look after your personal data, when you visit our website and tells you about your privacy rights and how the law protects you.

Cole Haan UK Limited ("we", "us" or "our”) is the controller and responsible for your personal data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact support@colehaan.co.uk.

While we welcome the opportunity to resolve any issue you may have with our handling of your personal data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

1. The data we collect about you

Personal data, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data

Including first name, last name, date of birth, similar identifier.

Contact Data

Including billing address, delivery address, email address and telephone numbers.

Financial Data

Including bank account and payment information.

Transaction Data

Including details about payments to and from you and other details of products and services you have purchased from us.

Technical Data

Including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, browser and device use, information by using cookies or other similar technologies, network connection and other technology on the devices you use to access this website.

Profile Data

Including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

Marketing and Communications Data

Including your preferences in receiving marketing from us.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) or any information about criminal convictions and offences.

2. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you purchase our products or create an account on our website.
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
  • Contact, Financial and Transaction Data from providers of technical, payment services such as Apple Pay, Google Pay, Mircosoft Pay, Visapay, Materpass, Amex, PayPal, Shop Pay, Debit/Credit cards and/or others.
  • Transaction Data from our fulfilment provider, Shopify and/or one or more other providers.

     3. How we use your personal data

    Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract, we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal obligation.

    Below describe all of the ways we plan to use your personal data, and which of the legal bases we rely on to do so (we have also identified what our legitimate interests are where appropriate).

    We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/Activity

    Type of data

    Lawful basis for processing including basis of legitimate interest

    To register you as a new customer

    Identity, Contact

    Performance of a contract with you

    To process and deliver your order including:

    (a) managing payments, fees and charges;

    (b) collecting and recovering money owed to us

    Identity, Contact, Financial, Transaction, Marketing and Communications

    (i) Performance of a contract with you

    (ii) Necessary for our legitimate interests (to recover debts due to us)

    To manage our relationship with you which will include:

    (a) notifying you about changes to our terms or privacy policy

    Identity, Contact, Profile

    (i) Performance of a contract with you

    (ii) Necessary to comply with a legal obligation

    (iii) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

    To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

    Identity, Contact, Technical

    (i) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation)

    (iii) Necessary to comply with a legal obligation

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

    Technical

    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

    Marketing

    You may receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, product experience or other transactions.

    Cookies and similar technologies

    We and our partners use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our website and to provide you with relevant online advertising. We use Cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use Cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Please see our Cookie Policy.

    4. Disclosures of your personal data

    We may share your personal data with the parties set out below for the purposes set out in the table above.

    • Payment provider: (Apple Pay, Google Pay, Microsoft Pay, Visapay, Masterpass, Amex, Shop Pay, Debit/Credit cards), PayPal, and any other payment provider that we accept.
    • Order and fulfilment provider or returns: Shopify, Evri, Bleckmann, Klayvio and any other provider we may use.
    • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    5. International transfers

    We share your personal data within the Cole Haan Group. This will involve transferring your data outside the UK.  Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it, relative to data being transferred within the EEA, by ensuring the transfer is governed by standard contractual clauses.

    Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

    Please contact us at support@colehaan.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

    6. Data security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

    7. Data retention

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    8. Your legal rights

    Under certain circumstances, you have rights under data protection laws in relation to your personal data in certain circumstances to:

    • request access to your personal data;
    • request correction of your personal data;
    • request erasure of your personal data;
    • object to processing of your personal data;
    • request restriction of processing your personal data;
    • request transfer of your personal data; and
    • exercise your right to withdraw consent.

    9. Changes

    If you wish to exercise any of the rights set out above, please contact support@colehaan.co.uk

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